/* Central de Tickets: edição premium (preto, azul profundo e dourado), mesma linha da Central de Ajuda */
.dt-ticket{--g1:#fde68a;--g2:#f5c451;--g3:#d4a017;--ink:#f4f1ea;--mute:#a7adbb;--line:rgba(245,196,81,.16);--line2:rgba(255,255,255,.08);--card:linear-gradient(180deg,rgba(22,24,34,.94),rgba(12,13,20,.96));max-width:1500px;margin:auto;display:grid;gap:16px;color:var(--ink);font-family:Outfit,Inter,system-ui,sans-serif}
.dt-ticket *{box-sizing:border-box}
.dt-ticket button,.dt-ticket input,.dt-ticket textarea,.dt-ticket select{font:inherit}
.dt-ticket button{cursor:pointer}
.dt-ticket button:disabled{cursor:wait;opacity:.55}
.dt-ticket button:focus-visible,.dt-ticket input:focus-visible,.dt-ticket textarea:focus-visible,.dt-ticket select:focus-visible,.dt-ticket a:focus-visible{outline:2px solid var(--g2);outline-offset:2px}
.dt-ticket b,.dt-ticket strong{color:#fff}
.dt-ticket h2,.dt-ticket h3{font-family:Syne,Outfit,system-ui,sans-serif}
/* botões */
.dt-ticket-primary{display:inline-flex;align-items:center;justify-content:center;gap:9px;min-height:46px;padding:12px 20px;border:0;border-radius:13px;font-weight:800;font-size:14px;color:#1a1306;background:linear-gradient(135deg,var(--g1),var(--g2) 45%,var(--g3));box-shadow:0 10px 24px -12px rgba(245,196,81,.9),inset 0 1px 0 rgba(255,255,255,.5);white-space:nowrap;transition:transform .15s ease,filter .15s ease}
.dt-ticket-primary:hover:not(:disabled){filter:brightness(1.06);transform:translateY(-1px)}
.dt-ticket-primary>span{font-size:19px;line-height:1}
.dt-ticket-primary.is-hero{min-height:54px;padding:14px 26px;font-size:15.5px;border-radius:15px}
.dt-ticket-secondary{padding:11px 16px;border-radius:12px;border:1px solid rgba(245,196,81,.35);background:rgba(245,196,81,.06);color:var(--g1);font-weight:700;font-size:13px}
.dt-ticket-secondary:hover{background:rgba(245,196,81,.14)}
.dt-ticket-inline{padding:0;border:0;background:transparent;color:var(--g2);font-weight:700;font-size:13px;text-decoration:underline;text-underline-offset:3px}
.dt-ticket-icon{display:grid;place-items:center;flex-shrink:0;width:38px;height:38px;border-radius:11px;border:1px solid rgba(255,255,255,.14);background:rgba(255,255,255,.04);color:#fff;font-size:18px}
.dt-ticket-icon:hover{border-color:rgba(245,196,81,.5)}
/* hero */
.dt-ticket-hero{position:relative;display:flex;align-items:flex-end;justify-content:space-between;gap:24px;padding:32px;border-radius:28px;overflow:hidden;border:1px solid var(--line);background:radial-gradient(90% 120% at 0% 0%,rgba(245,196,81,.16),transparent 55%),radial-gradient(70% 90% at 100% 100%,rgba(56,189,248,.12),transparent 60%),linear-gradient(160deg,#141626 0%,#0b0c14 60%,#07080d 100%);box-shadow:0 30px 70px -40px rgba(0,0,0,.95),inset 0 1px 0 rgba(255,255,255,.06)}
.dt-ticket-hero-glow{position:absolute;inset:-45% -8% auto auto;width:420px;height:420px;border-radius:50%;background:radial-gradient(circle,rgba(245,196,81,.17),transparent 65%);pointer-events:none}
.dt-ticket-hero-main{position:relative;z-index:1;min-width:0}
.dt-ticket-hero .dt-ticket-primary{position:relative;z-index:1}
.dt-ticket-eyebrow{display:inline-flex;align-items:center;gap:6px;padding:6px 12px;border-radius:999px;border:1px solid var(--line);background:rgba(245,196,81,.08);font-size:11.5px;font-weight:800;letter-spacing:.08em;color:var(--g1)}
.dt-ticket-spark{color:var(--g2)}
.dt-ticket-hero h2{margin:14px 0 10px;font-size:clamp(32px,3.6vw,46px);line-height:1.04;font-weight:800;letter-spacing:-.03em;color:#fff}
.dt-ticket-hero h2 em{font-style:normal;background:linear-gradient(100deg,#fff6dc,var(--g2) 55%,var(--g3));-webkit-background-clip:text;background-clip:text;color:transparent}
.dt-ticket-hero p{margin:0;max-width:640px;font-size:15.5px;line-height:1.6;color:#cfd3dc}
/* guia */
.dt-ticket-guide{padding:22px;border-radius:24px;border:1px solid var(--line2);background:var(--card)}
.dt-ticket-guide-head{display:flex;justify-content:space-between;align-items:center;gap:12px;margin-bottom:14px}
.dt-ticket-guide h3{margin:0;font-size:18px;font-weight:700;color:#fff}
.dt-ticket-steps{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;margin:0;padding:0;list-style:none}
.dt-ticket-steps li{position:relative;display:flex;gap:12px;align-items:center;padding:14px 16px;border-radius:18px;border:1px solid var(--line2);background:rgba(255,255,255,.03)}
.dt-ticket-step-n{position:absolute;top:-8px;left:-6px;display:grid;place-items:center;width:24px;height:24px;border-radius:50%;font-size:12px;font-weight:800;color:#1a1306;background:linear-gradient(135deg,var(--g1),var(--g3));box-shadow:0 0 0 3px #0e0f17}
.dt-ticket-step-ico{display:grid;place-items:center;flex-shrink:0;width:44px;height:44px;border-radius:14px;font-size:21px;background:rgba(245,196,81,.1);border:1px solid rgba(245,196,81,.28)}
.dt-ticket-steps b{display:block;font-size:14.5px}
.dt-ticket-steps p{margin:3px 0 0;font-size:13px;line-height:1.45;color:var(--mute)}
.dt-ticket-legend{display:flex;flex-wrap:wrap;align-items:center;gap:8px 14px;margin-top:14px;padding:12px 14px;border-radius:14px;background:rgba(0,0,0,.25);border:1px solid var(--line2)}
.dt-ticket-legend-t{font-size:13px;font-weight:700;color:#e6e8ee}
.dt-ticket-legend-i{display:inline-flex;align-items:center;gap:7px}
.dt-ticket-legend-i em{font-style:normal;font-size:12.5px;color:var(--mute)}
.dt-ticket-guide-open{justify-self:start;padding:10px 14px;border-radius:12px;border:1px dashed rgba(245,196,81,.4);background:transparent;color:var(--g1);font-weight:700;font-size:13px}
/* números */
.dt-ticket-stats{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px}
.dt-ticket-stat{display:flex;align-items:center;gap:14px;padding:16px 18px;border-radius:20px;border:1px solid var(--line2);background:var(--card);color:var(--ink);text-align:left;transition:border-color .15s ease,transform .15s ease}
.dt-ticket-stat:hover{transform:translateY(-2px);border-color:rgba(255,255,255,.18)}
.dt-ticket-stat.is-active{border-color:var(--g2);box-shadow:0 0 0 1px var(--g2),0 14px 30px -18px var(--g2)}
.dt-ticket-stat-icon{display:grid;place-items:center;flex-shrink:0;width:46px;height:46px;border-radius:14px;font-size:22px;background:rgba(250,204,21,.12)}
.dt-ticket-stat:nth-child(2) .dt-ticket-stat-icon{background:rgba(56,189,248,.14)}
.dt-ticket-stat:nth-child(3) .dt-ticket-stat-icon{background:rgba(167,139,250,.15)}
.dt-ticket-stat:nth-child(4) .dt-ticket-stat-icon{background:rgba(34,197,94,.14)}
.dt-ticket-stat strong{display:block;font:800 28px/1 Syne,Outfit,system-ui,sans-serif}
.dt-ticket-stat:nth-child(1) strong{color:#fde68a}.dt-ticket-stat:nth-child(2) strong{color:#7dd3fc}.dt-ticket-stat:nth-child(3) strong{color:#c4b5fd}.dt-ticket-stat:nth-child(4) strong{color:#86efac}
.dt-ticket-stat div>span{display:block;margin-top:5px;font-size:12.5px;line-height:1.3;color:var(--mute)}
/* avisos */
.dt-ticket-alert,.dt-ticket-notice{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:12px 16px;border-radius:14px;font-size:14px;line-height:1.5;font-weight:600}
.dt-ticket-alert{color:#fecaca;background:rgba(248,113,113,.1);border:1px solid rgba(248,113,113,.35)}
.dt-ticket-alert button{border:0;background:transparent;color:inherit;text-decoration:underline;font-size:13px;white-space:nowrap}
.dt-ticket-notice{color:#bbf7d0;background:rgba(34,197,94,.12);border:1px solid rgba(34,197,94,.35)}
/* área de trabalho */
.dt-ticket-workspace{display:grid;grid-template-columns:minmax(300px,380px) minmax(0,1fr);min-height:660px;border-radius:26px;overflow:hidden;border:1px solid var(--line2);background:var(--card);box-shadow:0 24px 60px -36px rgba(0,0,0,.9)}
.dt-ticket-inbox{display:flex;flex-direction:column;min-width:0;border-right:1px solid var(--line2);background:rgba(0,0,0,.18)}
.dt-ticket-inbox-head{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:20px 18px 14px}
.dt-ticket-inbox h3{margin:0;font-size:18px;font-weight:700;color:#fff}
.dt-ticket-inbox-head p{margin:4px 0 0;font-size:12.5px;color:var(--mute)}
.dt-ticket-filters{padding:0 16px 14px;border-bottom:1px solid var(--line2)}
.dt-ticket-search{display:flex;align-items:center;gap:8px;margin-bottom:8px;padding:0 12px;border-radius:13px;border:1px solid rgba(255,255,255,.12);background:rgba(0,0,0,.3)}
.dt-ticket-search>span{font-size:18px;color:var(--g2)}
.dt-ticket input,.dt-ticket textarea,.dt-ticket select{min-width:0;border:1px solid rgba(255,255,255,.14);border-radius:12px;color:#fff!important;background:rgba(0,0,0,.35)!important;box-shadow:none!important}
.dt-ticket input::placeholder,.dt-ticket textarea::placeholder{color:#7f8696}
.dt-ticket input:focus,.dt-ticket textarea:focus,.dt-ticket select:focus{border-color:rgba(245,196,81,.6)!important;outline:0}
.dt-ticket select option{background:#11131c;color:#fff}
.dt-ticket-search input{width:100%;padding:11px 0!important;border:0!important;background:transparent!important;font-size:14px}
.dt-ticket-filters>div{display:grid;grid-template-columns:1fr 1fr;gap:8px}
.dt-ticket select{max-width:100%;padding:10px;font-size:13px}
.dt-ticket-list{flex:1;min-height:260px;max-height:720px;overflow-y:auto;padding:10px;display:flex;flex-direction:column;gap:8px}
.dt-ticket-row{position:relative;display:block;width:100%;padding:14px 15px;border-radius:16px;border:1px solid var(--line2);background:rgba(255,255,255,.03);color:var(--ink);text-align:left;transition:border-color .15s ease,background .15s ease}
.dt-ticket-row:hover{border-color:rgba(255,255,255,.18);background:rgba(255,255,255,.05)}
.dt-ticket-row.is-selected{border-color:var(--g2);background:linear-gradient(135deg,rgba(245,196,81,.14),rgba(0,0,0,.1))}
.dt-ticket-row-meta{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-bottom:6px;font-size:12px;color:#8b90a0}
.dt-ticket-row-meta>span{font-weight:700;color:#c9ced8;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.dt-ticket-row-meta time{white-space:nowrap}
.dt-ticket-row>strong{display:block;font-size:15px;line-height:1.35;font-weight:700;overflow-wrap:anywhere}
.dt-ticket-row-author{display:block;margin-top:3px;font-size:12.5px;color:var(--g1)}
.dt-ticket-row>p{margin:6px 0 10px;font-size:13px;line-height:1.45;color:var(--mute);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.dt-ticket-row-tags{display:flex;align-items:center;flex-wrap:wrap;gap:6px}
.dt-ticket-status{display:inline-flex;align-items:center;gap:6px;padding:4px 10px;border-radius:999px;border:1px solid transparent;font-size:12px;font-weight:700;line-height:1.4;white-space:nowrap}
.dt-ticket-status i{width:7px;height:7px;border-radius:50%;background:currentColor;box-shadow:0 0 8px currentColor}
.dt-ticket-status.is-open{color:#fde68a;background:rgba(250,204,21,.12);border-color:rgba(250,204,21,.3)}
.dt-ticket-status.is-pending{color:#bae6fd;background:rgba(56,189,248,.13);border-color:rgba(56,189,248,.38)}
.dt-ticket-status.is-resolved{color:#86efac;background:rgba(34,197,94,.12);border-color:rgba(34,197,94,.3)}
.dt-ticket-status.is-closed{color:#b4bfcd;background:rgba(255,255,255,.06);border-color:rgba(255,255,255,.12)}
.dt-ticket-priority{font-size:12px;font-weight:700;color:var(--mute)}
.dt-ticket-priority.is-high{color:#fdba74}
.dt-ticket-priority.is-urgent{color:#fca5a5}
.dt-ticket-unread{margin-left:auto;padding:4px 9px;border-radius:999px;font-size:11.5px;font-weight:800;color:#1a1306;background:linear-gradient(135deg,var(--g1),var(--g3))}
.dt-ticket-sync{display:flex;align-items:center;gap:7px;padding:12px 16px;border-top:1px solid var(--line2);font-size:12px;color:#8b90a0}
.dt-ticket-sync i{flex-shrink:0;width:7px;height:7px;border-radius:50%;background:#22c55e;box-shadow:0 0 8px #22c55e}
/* conversa */
.dt-ticket-conversation{display:flex;flex-direction:column;min-width:0;background:radial-gradient(60% 40% at 50% 0%,rgba(245,196,81,.05),transparent 70%)}
.dt-ticket-welcome{margin:auto;max-width:440px;padding:56px 28px;text-align:center}
.dt-ticket-welcome-icon{display:grid;place-items:center;width:88px;height:88px;margin:0 auto 22px;border-radius:28px;font-size:40px;color:var(--g2);background:linear-gradient(145deg,#2a2412,#15130c);border:1px solid rgba(245,196,81,.5);box-shadow:0 18px 40px -20px rgba(245,196,81,.7)}
.dt-ticket-welcome>span{font-size:11px;font-weight:800;letter-spacing:.14em;color:var(--g2)}
.dt-ticket-welcome h3{margin:12px 0;font-size:26px;line-height:1.25;color:#fff}
.dt-ticket-welcome p{margin:0;font-size:14.5px;line-height:1.65;color:#c3c8d2}
.dt-ticket-assurances{display:flex;flex-wrap:wrap;justify-content:center;gap:8px;margin-top:22px}
.dt-ticket-assurances span{padding:6px 11px;border-radius:999px;font-size:12px;color:#86efac;background:rgba(34,197,94,.08);border:1px solid rgba(34,197,94,.25)}
.dt-ticket-empty{display:flex;flex-direction:column;align-items:center;gap:10px;padding:40px 22px;text-align:center;font-size:14px;line-height:1.6;color:var(--mute)}
.dt-ticket-empty>span{font-size:34px;color:var(--g2)}
.dt-ticket-empty strong{font-size:15px}
.dt-ticket-empty p{margin:0;max-width:320px}
.dt-ticket-thread-head{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;padding:22px 24px 16px;border-bottom:1px solid var(--line2);background:rgba(0,0,0,.2)}
.dt-ticket-thread-kicker{font-size:12.5px;color:var(--mute)}
.dt-ticket-thread-kicker>span{font-weight:800;color:var(--g2)}
.dt-ticket-thread-head h3{margin:6px 0;font-size:21px;line-height:1.3;font-weight:700;color:#fff;overflow-wrap:anywhere}
.dt-ticket-thread-head p{margin:0;font-size:12.5px;color:var(--mute)}
.dt-ticket-context{display:flex;align-items:center;flex-wrap:wrap;gap:8px 18px;padding:11px 24px;border-bottom:1px solid var(--line2);font-size:13px;color:var(--mute)}
.dt-ticket-context b{font-size:13px;font-weight:700}
.dt-ticket-admin-controls{display:flex;flex-wrap:wrap;gap:14px;padding:12px 24px;border-bottom:1px solid var(--line2);background:rgba(245,196,81,.05)}
.dt-ticket-admin-controls label{display:flex;align-items:center;gap:8px;font-size:13px;font-weight:700;color:var(--g1)}
.dt-ticket-messages{flex:1;min-height:280px;max-height:620px;overflow-y:auto;padding:22px 24px;display:flex;flex-direction:column;gap:14px}
.dt-ticket-message{max-width:82%;align-self:flex-start;padding:14px 16px;border-radius:18px 18px 18px 6px;border:1px solid rgba(255,255,255,.1);background:rgba(255,255,255,.05)}
.dt-ticket.is-partner .dt-ticket-message.is-partner,.dt-ticket.is-manage .dt-ticket-message.is-admin{align-self:flex-end;border-radius:18px 18px 6px 18px;background:linear-gradient(135deg,rgba(245,196,81,.18),rgba(212,160,23,.08));border-color:rgba(245,196,81,.38)}
.dt-ticket-message header{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:8px}
.dt-ticket-message header>div{display:flex;align-items:center;gap:9px;min-width:0}
.dt-ticket-avatar{display:grid;place-items:center;flex-shrink:0;width:32px;height:32px;border-radius:10px;font-size:13px;font-weight:800;color:#fff;background:rgba(255,255,255,.1)}
.dt-ticket-message.is-admin .dt-ticket-avatar{color:#1a1306;background:linear-gradient(135deg,var(--g1),var(--g3))}
.dt-ticket-message strong{font-size:13.5px;font-weight:700;overflow-wrap:anywhere}
.dt-ticket-message small{display:block;margin-top:2px;font-size:11.5px;color:var(--mute)}
.dt-ticket-message.is-admin small{color:var(--g2)}
.dt-ticket-message time{font-size:11.5px;color:#8b90a0;white-space:nowrap}
.dt-ticket-message>p{margin:0;font-size:14.5px;line-height:1.6;color:#e6e8ee;white-space:pre-wrap;overflow-wrap:anywhere}
.dt-ticket-event{align-self:center;display:flex;flex-direction:column;align-items:center;gap:3px;padding:7px 14px;border-radius:999px;background:rgba(255,255,255,.04);border:1px solid var(--line2);font-size:12.5px;color:#c3c8d2;text-align:center}
.dt-ticket-event time{font-size:11px;color:#8b90a0}
.dt-ticket-history-note{align-self:center;margin:8px 0 0;font-size:12px;color:#8b90a0;text-align:center}
.dt-ticket-composer{padding:16px 20px;border-top:1px solid var(--line2);background:rgba(0,0,0,.25)}
.dt-ticket-composer-head{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:10px}
.dt-ticket-composer-head>label{font-size:15px;font-weight:700;color:#fff}
.dt-ticket textarea{width:100%;padding:12px 14px;font-size:14.5px;line-height:1.55;resize:vertical}
.dt-ticket-attach{display:flex;align-items:center;flex-wrap:wrap;gap:10px;margin-top:10px}
.dt-ticket-file{position:relative;display:inline-flex;overflow:hidden;padding:9px 13px;border-radius:11px;border:1px solid rgba(245,196,81,.35);background:rgba(245,196,81,.06);color:var(--g1);font-size:13px;font-weight:700;cursor:pointer}
.dt-ticket-file input{position:absolute;inset:0;max-width:100%;opacity:0;cursor:pointer}
.dt-ticket-file:focus-within{outline:2px solid var(--g2);outline-offset:2px}
.dt-ticket-attach>span{font-size:12px;color:#8b90a0}
.dt-ticket-file-list{display:flex;flex-wrap:wrap;gap:7px;width:100%}
.dt-ticket-file-list>div{display:flex;align-items:center;gap:8px;max-width:100%;padding:6px 10px;border-radius:10px;background:rgba(255,255,255,.06);font-size:12.5px;color:#dbe3ee}
.dt-ticket-file-list span{max-width:220px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.dt-ticket-file-list button{border:0;background:transparent;color:#fca5a5;font-size:17px}
.dt-ticket-sendbar{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-top:14px}
.dt-ticket-sendbar>span{max-width:340px;font-size:12.5px;line-height:1.5;color:#8b90a0}
.dt-ticket-sendbar label{display:flex;align-items:center;gap:9px;font-size:13px;color:#c3c8d2}
.dt-ticket-images{display:flex;flex-wrap:wrap;gap:9px;margin-top:12px}
.dt-ticket-image{display:flex;flex-direction:column;max-width:190px;overflow:hidden;border-radius:12px;border:1px solid rgba(255,255,255,.12);background:rgba(0,0,0,.3);color:#dbe3ee!important;text-decoration:none!important}
.dt-ticket-image img{width:188px;height:110px;object-fit:cover;background:#1a1d28}
.dt-ticket-image>span{max-width:188px;padding:7px 9px;font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.dt-ticket-image-loading{display:grid;place-items:center;width:190px;max-width:100%;min-height:130px;padding:12px;border:1px dashed rgba(255,255,255,.18);border-radius:12px;background:transparent;color:var(--mute);font-size:12.5px;text-align:center;overflow-wrap:anywhere}
/* novo chamado */
.dt-ticket-modal-overlay{position:fixed;inset:0;z-index:10020;display:flex;align-items:center;justify-content:center;padding:24px;overflow:auto;background:rgba(4,5,10,.78);backdrop-filter:blur(8px)}
.dt-ticket-modal{width:100%;max-width:760px;max-height:calc(100dvh - 48px);overflow-y:auto;padding:28px;border-radius:26px;border:1px solid rgba(245,196,81,.35);background:radial-gradient(80% 60% at 0% 0%,rgba(245,196,81,.1),transparent 60%),linear-gradient(180deg,#151827,#0b0c14);box-shadow:0 40px 120px rgba(0,0,0,.7);color:var(--ink)}
.dt-ticket-modal>header{display:flex;align-items:center;justify-content:space-between;gap:16px}
.dt-ticket-modal .dt-ticket-eyebrow{font-size:10.5px}
.dt-ticket-modal h3{margin:10px 0 0;font-size:27px;line-height:1.2;color:#fff}
.dt-ticket-modal>p{margin:8px 0 20px;font-size:14.5px;line-height:1.6;color:#c3c8d2}
.dt-ticket-modal form>label{display:flex;flex-direction:column;gap:8px;margin-bottom:18px;font-size:14px;font-weight:700;color:#fff}
.dt-ticket-modal input:not([type=file]),.dt-ticket-modal select{width:100%;padding:13px 14px;font-size:14.5px}
.dt-ticket-tip{font-size:12.5px;font-weight:500;line-height:1.5;color:var(--mute)}
.dt-ticket-pick{margin-bottom:18px}
.dt-ticket-pick-t{display:block;margin-bottom:8px;font-size:14px;font-weight:700;color:#fff}
.dt-ticket-cats{display:grid;grid-template-columns:repeat(auto-fill,minmax(160px,1fr));gap:8px}
.dt-ticket-cat{display:flex;flex-direction:column;align-items:flex-start;gap:3px;padding:12px;border-radius:14px;border:1px solid rgba(255,255,255,.12);background:rgba(0,0,0,.28);color:var(--ink);text-align:left;transition:border-color .15s ease,background .15s ease}
.dt-ticket-cat:hover{border-color:rgba(245,196,81,.5)}
.dt-ticket-cat.is-on{border-color:var(--g2);background:linear-gradient(135deg,rgba(245,196,81,.2),rgba(212,160,23,.06));box-shadow:0 0 0 1px var(--g2)}
.dt-ticket-cat-ico{font-size:20px;margin-bottom:2px}
.dt-ticket-cat b{font-size:14px}
.dt-ticket-cat small{font-size:12px;line-height:1.35;color:var(--mute)}
.dt-ticket-prios{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:8px}
.dt-ticket-prio{display:flex;flex-direction:column;align-items:flex-start;gap:3px;padding:11px 12px;border-radius:14px;border:1px solid rgba(255,255,255,.12);background:rgba(0,0,0,.28);color:var(--ink);text-align:left}
.dt-ticket-prio b{font-size:14px}
.dt-ticket-prio small{font-size:12px;line-height:1.35;color:var(--mute)}
.dt-ticket-prio.is-on{border-color:var(--g2);background:rgba(245,196,81,.14);box-shadow:0 0 0 1px var(--g2)}
.dt-ticket-prio.is-high.is-on{border-color:#fdba74;background:rgba(251,146,60,.14);box-shadow:0 0 0 1px #fdba74}
.dt-ticket-prio.is-urgent.is-on{border-color:#fca5a5;background:rgba(248,113,113,.14);box-shadow:0 0 0 1px #fca5a5}
.dt-ticket-privacy{margin-top:16px;padding:12px 14px;border-radius:13px;font-size:13px;line-height:1.55;color:#d9cfae;background:rgba(245,196,81,.07);border:1px solid rgba(245,196,81,.22)}
.dt-ticket-modal footer{display:flex;align-items:center;justify-content:flex-end;gap:10px;margin-top:20px;padding-top:18px;border-top:1px solid var(--line2)}
@media(max-width:1100px){.dt-ticket-stats{grid-template-columns:repeat(2,minmax(0,1fr))}.dt-ticket-workspace{grid-template-columns:300px minmax(0,1fr)}.dt-ticket-sendbar{flex-wrap:wrap}}
@media(max-width:860px){.dt-ticket-hero{display:block;padding:26px 22px}.dt-ticket-hero .dt-ticket-primary{margin-top:20px;width:100%}.dt-ticket-steps{grid-template-columns:1fr}.dt-ticket-workspace{display:block}.dt-ticket-inbox{border-right:0;border-bottom:1px solid var(--line2)}.dt-ticket-list{max-height:420px;min-height:120px}.dt-ticket-conversation{min-height:420px}.dt-ticket-messages{max-height:520px}.dt-ticket-prios{grid-template-columns:1fr 1fr}}
@media(max-width:560px){.dt-ticket{gap:12px}.dt-ticket-hero{padding:22px 16px;border-radius:22px}.dt-ticket-hero h2{font-size:32px}.dt-ticket-hero p{font-size:14.5px}.dt-ticket-guide{padding:16px 14px;border-radius:20px}.dt-ticket-guide-head{flex-wrap:wrap}.dt-ticket-legend{flex-direction:column;align-items:flex-start}.dt-ticket-stat{padding:13px 12px;gap:10px;border-radius:16px}.dt-ticket-stat-icon{width:38px;height:38px;font-size:18px}.dt-ticket-stat strong{font-size:24px}.dt-ticket-workspace{border-radius:20px}.dt-ticket-filters>div{grid-template-columns:1fr}.dt-ticket-thread-head{display:block;padding:18px 16px}.dt-ticket-thread-head>.dt-ticket-status{margin-top:10px}.dt-ticket-context,.dt-ticket-admin-controls{padding:11px 16px}.dt-ticket-messages{padding:14px 12px}.dt-ticket-message{max-width:94%;padding:12px 13px}.dt-ticket-composer{padding:14px}.dt-ticket-composer-head{flex-wrap:wrap}.dt-ticket-sendbar{display:block}.dt-ticket-sendbar>.dt-ticket-primary{width:100%;margin-top:12px}.dt-ticket-sendbar>span{display:block;max-width:none}.dt-ticket-modal-overlay{padding:10px}.dt-ticket-modal{padding:20px 16px;border-radius:20px;max-height:calc(100dvh - 20px)}.dt-ticket-modal h3{font-size:23px}.dt-ticket-cats{grid-template-columns:1fr 1fr}.dt-ticket-cat small{display:none}.dt-ticket-modal footer{flex-direction:column-reverse;align-items:stretch}.dt-ticket-alert{display:block}.dt-ticket-alert button{display:block;margin-top:8px}}
@media(prefers-reduced-motion:reduce){.dt-ticket *{transition:none!important}}
.dt-ticket textarea,.dt-ticket input{font-weight:500}